Live Arrival Guarantee

At VitroCulture.com, we stand behind the quality of our products and want to ensure that our customers are completely satisfied with their purchase. That's why we offer a 24-hour Live Arrival Guarantee for all of our tissue culture plants.

If for any reason your plants do not arrive alive within 24 hours of delivery, please contact us immediately with clear pictures of the plants in their original packaging. We will be happy to issue a refund or send a replacement at no additional cost to you.

Please note that our Live Arrival Guarantee applies only to plants that are delivered within the United States and excludes any plants that have been mistreated, mishandled, or neglected after delivery.

Thank you for considering our 24-hour Live Arrival Guarantee. We are committed to delivering healthy and thriving plants to our customers, and we take this guarantee seriously. However, there are certain situations in which the guarantee may be voided.

1. Please note that the 24-hour Live Arrival Guarantee will be void after the product is open and used. Once the plants have been removed from their packaging and planted or transplanted, we cannot guarantee their survival. We recommend that you inspect the plants carefully upon arrival and notify us immediately if there are any issues.
2. Additionally, please note that if the package is delayed due to an incorrect shipping address, the 24-hour Live Arrival Guarantee may also be voided. It is the customer's responsibility to provide us with the correct shipping address at the time of purchase. If the package is returned to us due to an incorrect shipping address, we will contact you to confirm the correct address and reship the package at an additional cost.

We want to ensure that our customers are completely satisfied with their purchases and that the plants arrive in excellent condition. If you have any questions or concerns about our 24-hour Live Arrival Guarantee, please do not hesitate to contact us. We appreciate your business and look forward to serving you.